The fine print
Shipping & returns
Last updated
Every piece leaves the studio in Sarasota packed by hand. Here's how it reaches you, what it costs, and what to do if something isn't right.
All sales are final
Every piece is signed by Jennifer and finished in Sarasota, so all sales are final: there are no returns, refunds or exchanges for a change of mind. This is shown in the cart before you check out.
That never applies to a piece that arrives damaged or goes missing. Those are put right, as described below.
Shipping
- Where: anywhere in the United States, all 50 states and Washington, D.C. We don't ship outside the US.
- How: by UPS, straight from the studio. Every piece is wrapped and boxed by hand, and packing is free.
- When: you'll get the UPS tracking number by email the day your piece ships. If your piece will take longer than usual to leave the studio, Jennifer will let you know.
What shipping costs
One flat rate per piece, set by the size you choose. Each piece travels in its own box, so two pieces are two rates.
- Small: $40
- Medium: $75
- Large: $100
The cart shows the rate for every piece before you check out, and that's what you pay.
A few large pieces are too big for a standard box. For those, the cart asks Jennifer for a shipping quote instead of checking out, or you can pick the piece up in Sarasota.
Pick up in Sarasota
Choose "Pick up in Sarasota" in the cart. There's no shipping charge, and Jennifer will email you to arrange a time and place.
Sales tax
Florida sales tax is added to orders picked up in Sarasota and to orders shipped to a Florida address. Pick-ups pay Sarasota County's rate; shipped orders pay the rate of the county they're delivered to. Tax is figured on the artwork, not on shipping, and shows as its own line in the cart and on Square's checkout page.
Orders shipped outside Florida have no sales tax added.
If your piece arrives damaged
The studio packs every piece to survive the trip, but carriers aren't always gentle. If yours arrives damaged:
- Keep the box and all the packing. UPS will want to see them.
- Take photos of the box, the packing and the piece.
- Let Jennifer know within 7 days of delivery, through the contact form or by phone, with your name and the piece. She'll reply by email, and you can send the photos with your reply.
- Jennifer files the claim with UPS. You don't have to deal with UPS yourself.
A damaged print is replaced with another from the edition, or refunded in full if the edition has sold out. A damaged original is repaired or reframed if it can be saved, and refunded in full if it can't.
A lost package
If UPS loses your piece, it's treated the same way: a replacement from the edition, or a full refund.
Cancelling an order
You can cancel within 24 hours of paying for a full refund. After that, your piece is already being finished in the studio, so the order can't be cancelled.
Originals, embellished prints and custom sizes
Originals, hand-embellished prints and custom sizes are arranged with Jennifer directly, not through the cart. Shipping, delivery and payment for those are agreed with her when you buy, in writing.
Questions
Write to Jennifer through the contact form, or call the studio at (512) 576-8233.